Customer Care

Customer
Services Hub

We're here to support you at all times. If you want to make a claim or change your personal information, you can find all the necessary information and forms you need on this page.

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myBupa Helpline

(Enquiry on myBupa registration and details)

Service hours:
Monday to Friday 9am – 6pm (Except public holidays)

2517 5338

View and manage your scheme conveniently through myBupa

Our mobile applications

myBupa

myBupa is a one-stop online customer service portal which brings you a greater level of convenience to view your scheme details, view and download your policy-related documents, file your claims online, and search for network doctors/clinics on-the-go.

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Blua Health

Blua Health is Hong Kong’s first one-stop AI-powered health and wellness mobile app that enables you to assess your health status.

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How to make a claim?

Clinical
claims

Claims settled in 5 to 7 working days after all required documents are received.

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Hospital
claims

Claims settled in 5 to 7 working days after all required documents are received.

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Pre-authorisation

If your health insurance scheme includes a Bupa medical card, you may be able to use it for full cover and/or cashless treatment (if applicable) in Hong Kong. Then you won’t need to file any claims.

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Critical illness claims